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Appointments

ALL doctor and nurse appointments are pre-bookable. Appointments can be made in person at the reception desk, by telephone on 01723 584690 or on line (you will need to ask at reception to generate a password for this service). Each appointment with the doctor is for 10 minutes and is for 1 person only. Please advise the receptionist if you are booking for more than 1 person.

Open Surgery

In addition to pre-bookable appointments we also offer a daily ‘open surgery’ that runs between 11.00 and 11.45 Monday to Friday. This is a ‘sit and wait’ service and you will be seen by the first available doctor. You cannot stipulate which doctor you see but can be seen for either routine or urgent problems. Please be aware that waiting times will vary depending on demand and the number of doctors working that day. It’s a good idea to ring the surgery initially as there may be a pre-bookable appointment available that may be more convenient to you.

Extended Hours         

Monday & Friday 07.30 – 08.00 pre-bookable appointments are available with clinicians to accommodate working patterns and individual circumstances of patients who find it difficult attending appointments within normal surgery times. This service is NOT an emergency surgery.

We offer additional language translation in Afrikaans, Hindi, Urdu and Filipino and can arrange other interpretation for patients who do not speak English. Please advise staff if you require this or any other additional service when you book an appointment.

Attending Appointments

When you attend the surgery for your appointment please register at reception so that we know you have arrived. Please do not hesitate to ask our staff if you need assistance in any way. For example: let the receptionist know if you have difficulty hearing or if you think you have an infectious illness or if you feel too poorly or distressed to wait in the waiting room. A separate room can be provided in which you can speak to a member of staff or we can provide a room in which you can wait in private if you think you have an infectious illness or if you feel too poorly or distressed to wait in the waiting room.

Some people feel very nervous when they see a doctor or nurse and forget some of the things they intended to say. It could help to write down your symptoms before you come to the surgery. If during your consultation there is anything that you don’t understand please tell the Doctor or Nurse and they will explain it again to you. If you wish to be accompanied during your consultation you may bring a friend or relative with you. You may request a chaperone during your consultation. Please ask at reception and we will be happy to ask one of our clinical staff members to do this.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else 01723 584690.

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