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Protected Time for Learning (PTL) Dates:
The Practice is supported by the CCG in order to facilitate necessary training for all Practice staff. During this training, the surgery will be closed and all phone calls will divert to the On-Call GP service.
On the following dates the surgery will be shut from 1pm:
Thursday 22nd February 2018
Thursday 17th May 2018
The Practice is supported by NHS Scarborough and Ryedale Clinical Commissioning Group to provide and facilitate important training and learning events for practice staff to help them keep up to date with relevant information to carry out their jobs and continue to deliver the services at the practice.
When the practice is closed, there will be an On-Call GP service running during these events and the date will be displayed in the surgery premises, on the main entrance door, main reception areas and on the NHS Scarborough and Ryedale Clinical Commissioning Group website.
Patients will need to collect repeat prescriptions outside of these times and any awaited test results will be available
the following day after 14.00pm.
In cases of medically urgent problems, please phone the practice and your call will be forwarded onto the On-Call GP service.
The practice will be closed from 12.30pm on the following date:- Thursday 22nd February 2018
Practice Assurance on Out Of Hours Arrangements:
The OOH service arranged is based on providing 2 additional GPs based at Scarborough and Malton Urgent Care Centres to undertake any face to face assessments and home visits as required following telephone triage. We will also provide 1 Nurse Practitioner to support the GP’s with telephone triage and face to face.
This also includes all associated support staff and call handling services. Please note that the service provision is provided from 12.30pm until 18.30pm to all practices.
The dedicated contact number for OOH is confirmed as 0300 123 0762.
Named Accountable GP
For many years we have run a "usual Doctor" system where one of the Doctors in the practice takes responsibility for your care. Recently the Government has wanted this extending to all practices and so this has been changed to the "named accountable GP". From our and your point of view this has made no difference, however so that you are aware of who is responsible for your care your prescription repeat ordering slip will tell you.
If you do not have repeat prescriptions you can contact the surgery and ask one of the receptionists. You are of course free to see any of the GPs but it is helpful to know who is "your doctor" as any queries or letters or messages will go to that person.